Tools, Tips and Links Resources
Models, examples, checklists, articles and information to help you take your quality system - and your care - from good to great.
All human service organisations need a plan that prioritises areas for improvement and lays out how these will be addressed. But - it can be hard to know where to start. This Guide gives a comprehensive view of the steps to planning for and evaluating service and care improvement.
Quality Management and Improvement - it's more than just audits and training! Use this framework to design your own professional development curriculum, so you can tackle the broad range of challenges in your role with competence and confidence.
'What should we report to our Board?' I hear this question a lot! Well...that depends. What does your Board Quality/Clinical Governance committee need to know to support the board to enact their care quality accountability?
If you're using the Strategic Quality System, it's all a bit easier. Reporting can be scheduled around the four strategic quality goals. this example shows how that works and how to schedule reporting across a year so that the Committee isn't overwhelmed, while still covering the issues they need to.... read more
The SQS Model helps boards, executives and clinicians to design and operationalise their strategic vision for great care for every consumer, every time... read more
Where is your organisation on The Quality System Maturity Scale? Use my scale to start a conversation about the health and effectiveness of your current quality system - and to plan how you'll evolve it to create even better care and experiences for consumers.... read more
But! - care and services can't be consistently Great until we clearly define what that means, and align our organisations around achieving it for every consumer.... read more
Many health service staff do not see their organisation's quality system as a useful support for providing good care. So what are we going to do about it?... read more
Western Health, a large multi-campus teaching health service in western Melbourne, implemented the Strategic Quality System to bring all their good improvement work together, identify their gaps and focus more completely on their consumers. Here's an overview of their progress a year later.... read more
Great care for every consumer is not set and forget - you have to work at it! Here's 10 leadership practices that will help guide your organisation to care greatness.... read more
Change is an ongoing challenge in the world of creating quality care. But too often, change doesn't work, or doesn't stick, and you're back to square one having wasted time, energy and resources for little gain - and annoyed a whole lot of people in the process! This is because we usually focus on the project management side of change - the tasks required for things to be done differently - and forget that people also need to make a mindset change in order to support the change to be successfully implemented. I developed the 'Will and Skill' change model to address both of these key change components in one change process.... read more
Checklist for a hard working quality system.
Quality systems can and should do so much more for health, aged and community services than they do. Why? Partly this is becuase many boards and executives don't understand the potential of their quality system, and how it must be running like a well oiled machine to drive great consumer care and experiences within complex environments.... read more
Helpful information for creating safety and quality in complex systems... read more
My Five Favourite ‘Incredibly Useful Change for Improvement’ Books
These are my current ‘go-to’ books for understanding and making change for improvement in complex organisations. They live in the real world and are full of useful explanation, practical solutions and tools for making process and culture change a reality.... read more