New research on making quality systems more useful and effective drivers of high quality care

Many health service staff do not see their organisation's quality system as a useful support for providing good care.  So what are we going to do about it? In this new 2017 article, Professor Sandra Leggat from La Trobe University and I report on our research into what makes an effective quality system.

What do health service staff really think about their organisation's quality system? - and what can boards and executives do to make it a driver, rather than a distractor?   Read our research findings in the attached pdf article, published in Health Services Management Research, August 2017. 

Quality-systems-implementation-article-HSMR-Leggat-and-Balding-2017.pdf (143kB)