In Qualityclass - I teach!  Best practice and practical - these Qualityclass training videos and interviews are designed to help you quickly master the basics of key aspects of strategic quality management.  And they're free!

New videos are added regularly - subscribe to my free QualityNews bulletin to be notified of new material as soon as it's available.

Note that my 'QualityTalks' audio interviews are located here.




I'm pleased to bring you my complete strategic quality system - for the first time in an online course - including some tips and tactics I've never taught in a live workshop!

Great quality systems that achieve great care must be specifically designed and implemented for success. The QSR is the only step by step course that synthesises best practice and experience into a strategic path toward creating great point of care and service experiences, within the complexity of human service organisations.

Over five video modules, you'll develop your toolkit - and start applying it - to build a strategic, point of service and care-based quality system, including:

  • Six Actions: steps to designing a quality system that gets real results for consumers and staff
  • Six Accelerators: my best tools (some I've never shared before) and tactics to drive successful implementation

The Actions cover the essentials of design, engagement and planning; and the Accelerators give you my best tools, tactics and templates to drive implementation towards great care as business as usual. 

PRICE: AUD $197   Find out more about module content by clicking here.

Purchase the QSR Course by clicking here.

When you purchase the Quality System Roadmap Course, you'll receive:

  • over two hours of my best content across five video modules taught by me.  None of the videos within each module is longer than 20 minutes, making them ideal for watching in meetings, handover and breaks
  • access to your own membership site, where the modules will drop weekly
  • step by step demonstration of my strategic quality system, used by organisations across health, aged and human services to achieve great point of care experiences for every person, every time
  • weekly 'first step' challenges that let you test what you've learned, and start building your quality system and expertise right away
  • how to integrate your current system and compliance requirements.

Resource Pack downloads to go with the course:

  1. Complete slide deck pdf
  2. 'Remember this!' key points worksheets you can download and fill in for each module
  3. The eBook version of my fiction book The Point of Care that tells the story of a leader who uses the QSR to rescue a health service with multiple quality, governance and culture challenges
  4. My One Page Quality System Performance Assessment Tool
  5. The Strategic Quality System Model graphic
  6. Certificate of Completion.

Here's what some QSR course 'road testers' think!

Robyn Wright, Quality Improvement Lead, Alfred Health

Cathy is able to translate the language of strategic quality planning to a language that is meaningful for the frontline staff. The modules truly are a roadmap that take you through a step by step process. It's applicable to all staff, but in particular leaders and managers.

Cathy Jones, National Director, Clinical Governance, Healthscope

Many organisations are pretty good at quality and safety compliance tasks – but are heartily sick of them, and wonder “is that all there is?” Here is a super opportunity to make quality and safety leadership more inspirational for staff and consumers alike - and this course will help you deliver that.  The QSR Course would be extremely useful for Board members, CEOs, Directors of Nursing, Quality Managers, and middle managers - and particularly useful for members of an organisation’s Quality Committee.

Ann Elkins, Director Strategy, Development and Marketing, EACH

Thanks Cathy for capturing in this format your practical, “cutting straight through to the essence of the issue” style. This series is a fantastic way to focus on the building blocks to ensure that the quality program is something that does not sit in the corner to be dusted off for accreditation, but is something that is alive in the organisation and does make a difference at point of care for every person every time.

Dr Narelle Watson, Director Quality, Safety and Patient Experience, Western Health

Cathy is a master at conveying information on quality systems, drawing on her extensive experience and providing practical examples to demystify clinical governance.  Health care workers strive to provide high quality care and Cathy's modules supply the tools and knowledge to assist organisations to consistently achieve best care.

Andrea Russell, Director Clinical Services, Great Ocean Road Health

The course is relevant to all health, aged and community care with examples given on how to apply the lessons to different areas.  Clear tasks set at the end of each module enable practical work to commence. At GORH we could use this for new Board and staff members who have not participated in the development of our Great Care Framework, and also for existing staff as a refresher.

Dawn Griffiths , Acting Executive General Manager People & Culture, Regis Aged Care

The pace and delivery of the modules are fantastic and it feels like you are in the room with Cathy. The exercises are clearly laid out and give an opportunity for group learning along with the online delivery.  As a HR Leader it is reassuring to see the connection of governance, people and purpose. 

Don't find yourself in a year's time with the same problems of engaging staff and mediocre results - follow the Quality System Roadmap!

Qualityclass Videos

Qualityclass Videos

The 'LEEDIT' free video course!

Ever thought you were leading people towards great care - but when you turned around no one was there?  We all know that feeling!  Most QI cycle tools don't help: they lead you through the process steps but are light on with the people steps required to energise people about change. Sharpen up your leadership skills with the LEEDIT five top tips for engaging people in every step of the improvement cycle.  Don't just work towards great care - #LEEDIT!

'Hi Cathy, finished your 6 part LEEDIT course today and loved it. It may even replace my current PDCA guidance!' - Audrey Ellis, Quality Manager, EACH.

More info about the course.... Access the course

ALSO NEW...Create a More Satisfying Quality Leader Role

Feel like you're working hard - but not satisfied with the results?  Too many people in leadership roles are not happy in their jobs.  There are some things you can do to reflect on where the problems are and build more satisfaction into your role.  Don't wait another year for satisfaction to magically appear - create it!


Lead a Strategic Quality System to create great care for your consumers: workshop with Western Health Service on their implementation of the SQS model: quality for the real world!

50 mins across three parts: Available here

Essential Survival Tips for Quality Professionals: avoid overwhelm, have more influence, get your message across and manage change to be a more successful quality leader! Available here

Accelerate your improvement progress: practical tips for faster progress towards great care.  Available here

Clinical Governance in Health Services: does it make a difference?  Interview for La Trobe University, 2016.  Watch here

Use the Strategic Quality System to plan, govern and measure high-quality care for every consumer: Available here

Quality Guru Animated videos:

Amy Ace, Quality Manager, consults the Quality Guru for advice on quality planning, staff buy-in and the secrets of great quality managers in these short, fun, animated videos, available here