Examples of Services

Examples of major Qualityworks projects undertaken over the past 5 years:

Review and Development Projects

Development of strategic quality and clinical governance plans for a range of health services, including small rural services, major teaching facilities and large not for profit organisations.

Development of tools, frameworks and recommendations for state health departments, including:

  • State-wide clinical governance and quality frameworks
  • State-wide health service quality frameworks
  • Review of public sector residential aged care quality systems and development of a public sector residential aged care governance readiness checklist
  • Review of a state-wide mental health improvement initiative
  • Mental health clinical service standards and performance measures (with JA Projects and CQM Consulting)
  • Cancer services quality framework

Evaluations of major funding initiatives, such as:

  • Governance of Victorian Integrated Cancer Services
  • National review of small rural hospital issues with implementing national safety and quality standards
  • National clinical handover pilot (with Grosvenor Consulting)

Examples of education and facilitation projects

Development and facilitation of a range of education and training, such as:

  • 'Develop a strategic, organisation-wide quality system' workshop for the Australian Council on Healthcare Standards Improvement academy
  • Development and facilitation of the Victorian Department of Health Nurse Practitioner Candidate Mentoring Pilot
  • Fundamentals of safety and quality improvement for the ISQua Knowledge portal (with Sydney University)
  • State-wide clinical leadership program (with the Australasian College of Health Service Managers)
  • Management innovation action learning sets for Victorian health service managers for a ministerial advisory council (with La Trobe University and JA Projects)
  • Clinical governance workshops for health services, community, acute and aged professional associations and the Asia Business Forum
  • Advanced skills workshops for quality managers for national health and aged care accreditation organisations
  • Development of a Quality Manager skills and knowledge framework 
  • Quality Manager mentoring and coaching
  • Keynote presentations and facilitation of a variety of conference and seminar panels and discussion sessions




QualityNews is a free monthly bulletin, full of information and training designed to support boards, executives, quality system leaders and managers to focus their quality and clinical governance systems on making a difference where it counts: at point of care.

When you subscribe to QualityNews,  you'll receive my quality systems quiz to test your quality intelligence!  And, because I know that staff engagement in improvement is a big challenge,  you'll also receive my 'Four C's' staff engagement and empowerment model.  

QualityNews will help you enhance your 'quality intelligence' and build the quality literacy of your team and organisation, by tackling a different governance and  improvement-related topic every month.  QualityNews is also where I give you the heads up on upcoming new materials on my website, and periodic free training videos.

Join the QualityNews Community of like-minded people, striving to create great care for and with consumers. To receive the free QualityNews Newsletter each month, and access to the quiz and my DKRS staff empowerment model, enter your name and email address in the boxes above.

A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!