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Sign up for the free QualityNews monthly bulletin and join the QualityNews Community of over 1000 like-minded innovators!

Written from a leader's perspective, QualityNews examines issues of importance to anyone involved in creating great care, covering a different topic each month. Emerging trends, new models, old problems, core skills, key tips and barriers to success are explored in the context of ‘how useful?’ and ‘how applicable?‘ to the quality manager and leader.

To sign up, just fill in your name and email over on the right side of the page. Then click the subscribe button. After that you will get an email confirmation: you will need to click on the link provided in order to confirm that you are subscribing. That’s to protect you against being signed up by accident and to protect your account against spam.

With your sign up you'll also receive my four keys to empowering staff to take action model. Enjoy!

You are free to unsubscribe at any time.

I look forward to welcoming you to the QualityNews Community!




QualityNews is a free monthly bulletin, full of information and training designed to support boards, executives, quality system leaders and managers to focus their quality and clinical governance systems on making a difference where it counts: at point of care.

When you subscribe to QualityNews,  you'll receive my quality systems quiz to test your quality intelligence!  And, because I know that staff engagement in improvement is a big challenge,  you'll also receive my 'Four C's' staff engagement and empowerment model.  

QualityNews will help you enhance your 'quality intelligence' and build the quality literacy of your team and organisation, by tackling a different governance and  improvement-related topic every month.  QualityNews is also where I give you the heads up on upcoming new materials on my website, and periodic free training videos.

Join the QualityNews Community of like-minded people, striving to create great care for and with consumers. To receive the free QualityNews Newsletter each month, and access to the quiz and my DKRS staff empowerment model, enter your name and email address in the boxes above.

A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!