How one leader takes a health service from ordinary to extraordinary. Read more about this bookA handbook for navigating and creating and effective quality management system in healthcare. Read more about this bookYou need a Great Quality System to create Great Care ... and now, here's the blueprint to help you do just that. Read more about this bookThe framework for building and maintaining quality systems in health & aged care services. Read more about this book package

Creating Great Care with Great Quality Systems

Make quality make sense - and create great care in the process.

I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'.  Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service -  you'll find a tool, video or information to help you right here.

The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’  Read more...

Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!

Dr Cathy Balding, FCHSM, GAICD

Cathy

Products

Products

Cathy’s books support people in implementing the SQS model to achieve great point of care for consumers & staff.

Tools, Tips & Resources

Tools, Tips & Resources

Tools, Tips & Resources are designed to help you make your quality system more dynamic, effective, savvy and practical.

QualityClass

QualityClass

Qualityclass online & face-face training products are designed to equip teams with straightforward knowledge & skills.

Qualityworks Consulting

Qualityworks Consulting

Helping health, aged, community & human service organisations fulfill potential to create great care.

What's New?

WHAT'S NEW?


New book - The Point of Care: how one leader took a health service from ordinary to extraordinary.  Now available in paperback, ebook - and the new audiobook!

If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers.  Find out more here and listen to Chapter One of the audiobook here.


The NHD Podcast

We’re back! – with another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.

NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation.  


LOOKING FOR THE MONTHLY QUALITYNEWS BULLETIN SIGN UP?

You'll find it by clicking on the 'Free Quality System Assessment Tool'  button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month. 

Cathy's Products

NEW - The Point of Care

NEW - The Point of Care

We take organisational improvement from the dry and technical topic it can be and embed it in the story of a CEO trying to make a difference against the odds - and against time.

The SQM Handbook

The SQM Handbook

A Handbook for Navigating Quality Management Roles in Health and Aged Care. This book contains theory, tips, step by step models and practical examples.

The CGQS Blueprint Book

The CGQS Blueprint Book

A step by step blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time.

Total Quality System Solution

Total Quality System Solution

Purchasing The SQM Handbook & The CGQS Blueprint Book in this pack gets you 15% off the price of buying both books. Together they provide the framework to build effective quality systems for achieving high quality care.

Getting Results with The Strategic Quality System

The strategic quality system model has helped Silver Chain Group reinvigorate our core belief that the client is at the centre of everything we do. It complemented, put structure around, and aligned strongly with our values. Cathy’s passion, humour and energy has taken us on experiential journey; mapping out our steps to ensuring world’s best care, every person, every time.

Michelle Noort, Executive General Manager, Silver Chain Group (National Home and Aged Care Services)