Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - you'll find a tool, video or information to help you right here.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
New QualityTalks: Glenda Gorrie.
In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018.
What she didn't expect was to be diagnosed with pancreatic cancer.
In this two-part conversation, we roam around her encounters with the health system, observing the 'person-centred care' aspects through the lens of Glenda's long clinical and policy-making experience with improving healthcare safety and quality.
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available in paperback, ebook - and the new audiobook!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here and listen to Chapter One of the audiobook here.
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation.
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Getting Results with The Strategic Quality System
Cathy, I have just finished The Point of Care and got a great deal from it. I’ve been working in organisations both public and private, both health and others for my entire career - there is no doubt that health care environments are the toughest - but you have given me some very useful tools to recalibrate and steer us through to the best care possible. I will be ordering the toolkit and seeing what I can apply in my area as part of the larger organisational clinical governance and improvement program - leading at the point of care is the perfect place . Thank you again.
Helen Walker, former GM/DON Cabrini Health Australia