Creating Great Care with Great Quality Systems
Make quality and clinical governance make sense - and create great care in the process.
I specialise in developing and implementing quality and clinical governance systems in health, aged care and human services that ‘make quality make sense'. If you're setting up a new system or enhancing an existing one - across an organisation, a department or a service - you'll find a resource to help you here! My books, videos, interviews, tools and podcast are all aimed at one thing: helping you to help others create consistently great care.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, designed to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
NEW TOOL! Six 'Must Have' Skills for Strategic Quality Leaders. What skills will help you drive quality strategy to great care? A ready reckoner for quality leader professional development and recruitment. Get it here
STRATEGIC CLINICAL GOVERNANCE ONLINE COACHING FOR BOARDS AND EXECUTIVES
Another one for Boards and Executives - my deepest dive live interaction with boards and executives on building clinical governance as a bridge between strategic plan quality promise and operational reality. Find out more
STRATEGIC CLINICAL GOVERNANCE VIDEO WORKSHOP FOR BOARDS AND EXECUTIVES
Boards and Executives - and senior managers - this one's for you!
Clinical governance can be an end in itself - a 'laundry list' of things that have to be done for accreditation. Or - it can be skilfully governed and led as a means to and end: building a bridge between your strategic plan commitment to greatness - and operational reality.
This 1.5 hour video workshop is designed to make sense of clinical governance so that boards and executives can develop a common understanding of how to use it to enhance their organisation's performance. Price: $87 plus GST.
Find out more and purchase the workshop here.
The QUALITY SYSTEM ROADMAP COURSE
I'm pleased to bring you my complete strategic quality system - for the first time in an online course - including some tips and tactics I've never taught in a live workshop!
Great quality systems that achieve great care must be specifically designed and implemented for success. The QSR is the only step by step course that synthesises best practice and experience into a strategic path toward creating great point of care and service experiences, within the complexity of human service organisations.
Over five video modules, you'll develop your toolkit - and start applying it - to build a strategic, point of service and care-based quality system.
'Cathy is a master at conveying information on quality systems, drawing on her extensive experience and providing practical examples to demystify clinical governance. Health care workers strive to provide high-quality care and Cathy's modules supply the tools and knowledge to assist organisations to consistently achieve the best care.' Dr Narelle Watson, Director Quality, Safety and Patient Experience, Western Health.
Online courses can be quite artificial but I really felt like I was in one of Cathy’s workshops. Her presentation style is so engaging that I felt like it was a one-on-one and she was speaking directly to me. Every time I hear Cathy speak I think about new ways to engage staff in Making Quality Matter. She has a deep understanding of the health sector and the challenges we face in making quality and safety Everyone’s Business, not the job of the Quality Unit. - Dr Marg Way, Director Safety and Quality, Barwon Health
PRICE: AUD $197 (plus GST) Find out more about module content by clicking here.
Purchase the QSR Course by clicking here.
Free eBook: 'Three Essential Strengths for Quality Leaders: how to cultivate respect, get your message across and master your role for success.' Want more influence and effectiveness in your quality leadership role? Get it here.
My free 'LEEDIT' short course
Ever thought you were leading people towards great care - but when you turned around there was no-one there? We all know that feeling! Sharpen up your leadership skills with the LEEDIT five top tips for engaging people in every step of the improvement cycle. Don't just work towards great care - LEEDIT!
'Hi Cathy, finished your 6 part LEEDIT course today and loved it. It may even replace my current PDCA guidance!' - Audrey Ellis, Quality Manager, EACH.
More info about the course
Access the free course
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Jones and Cathy Balding. NHD is a podcast about improving, exploring, understanding and getting on with safety and quality governance, improvement and creation across acute, aged and community services.
LOOKING FOR THE MONTHLY QUALITYNEWS BULLETIN SIGN UP?
You'll find it by clicking on the 'Free Quality System Assessment Tool' button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month.
How can we help?
Getting Results with The Strategic Quality System
In 2014, Mercy Health set out to reinvigorate quality and safety. Following a series of workshops facilitated by Cathy and using the Strategic Quality Management System, we were able to clearly and meaningfully define our vision, goals and objectives for safe and quality care for patients at Mercy Health. Fast forwarding three years later, our quality framework has been embedded into many aspects of the business – indicator dashboards, quality improvement, decision-making, priority setting, compliance systems – and the list goes on.
Has it been an easy road? Absolutely not! Are we where we want to be? Absolutely not! We have made amazing headway though on our quality and safety journey and are really proud of how far our systems, processes and culture has come in such a short time. The best thing is that we have not lost our momentum, and our passion and enthusiasm is stronger than ever because of the staff engagement we have achieved along the way. We owe our success to the strong framework that was developed under Cathy’s leadership – it always brings us back to purpose and is built on solid, meaningful principles that resonate!
Filomena Ciaveralla, Former Quality & Safety Director, Mercy Health Services