Creating Great Care with Great Quality Systems
Make quality and clinical governance make sense - and create great care in the process.
I specialise in developing and implementing quality and clinical governance systems in health, aged care and human services that ‘make quality make sense'. If you're setting up a new system or enhancing an existing one - across an organisation, a department or a service - you'll find a resource to help you here! My books, videos, interviews, tools and podcast are all aimed at one thing: helping you to help others create consistently great care.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, designed to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
The QUALITY SYSTEM ROADMAP COURSE
I'm pleased to bring you my complete strategic quality system - for the first time in an online course - including some tips and tactics I've never taught in a live workshop!
Great quality systems that achieve great care must be specifically designed and implemented for success. The QSR is the only step by step course that synthesises best practice and experience into a strategic path toward creating great point of care and service experiences, within the complexity of human service organisations.
Over five video modules, you'll develop your toolkit - and start applying it - to build a strategic, point of service and care-based quality system.
'Cathy is a master at conveying information on quality systems, drawing on her extensive experience and providing practical examples to demystify clinical governance. Health care workers strive to provide high-quality care and Cathy's modules supply the tools and knowledge to assist organisations to consistently achieve the best care.' Dr Narelle Watson, Director Quality, Safety and Patient Experience, Western Health.
PRICE: AUD $197 (plus GST) Find out more about module content by clicking here.
Purchase the QSR Course by clicking here.
Free eBook: 'Three Essential Strengths for Quality Leaders: how to cultivate respect, get your message across and master your role for success.' Want more influence and effectiveness in your quality leadership role? Get it here.
My free 'LEEDIT' short course
Ever thought you were leading people towards great care - but when you turned around there was no-one there? We all know that feeling! Sharpen up your leadership skills with the LEEDIT five top tips for engaging people in every step of the improvement cycle. Don't just work towards great care - LEEDIT!
'Hi Cathy, finished your 6 part LEEDIT course today and loved it. It may even replace my current PDCA guidance!' - Audrey Ellis, Quality Manager, EACH.
More info about the course
Access the free course
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Jones and Cathy Balding. NHD is a podcast about improving, exploring, understanding and getting on with safety and quality governance, improvement and creation across acute, aged and community services.
LOOKING FOR THE MONTHLY QUALITYNEWS BULLETIN SIGN UP?
You'll find it by clicking on the 'Free Quality System Assessment Tool' button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month.
How can we help?
Getting Results with The Strategic Quality System
Just a quick email to let you know how much I appreciate your 'Quality Max' online course: 'Lead a strategic quality governance system', which is proving to be a great learning and development tool for our Clinical Governance team. The sessions prompt lots of valuable discussions as well as generating ideas about activities and strategies we would like to implement. The whole Clinical Governance Team participates in the sessions, including the administration officers, and it has really helped us to identify and develop each and every person’s role in the quality and safety agenda. Thank you for developing such a valuable resource.
Kathy Stapley, Director Clinical Governance, Addiction and Mental Health Services, Metro South Health