Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - the strategic quality system strips away the jargon and fads to apply a practical, common sense approach to defining and achieving consistently high quality care.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’
The SQS model helps boards, executives, department heads, quality managers and clinicians to lead their organisations and align their services around achieving the great point of care experiences they want for their consumers and staff - and to be known for. And it can help you do that too! My website is full of my best training, tools and tips, all aimed at helping you lead your care to greatness.
Dr Cathy Balding, FCHSM, GAICD
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here.
The NHD Podcast
We’re back! – for another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation. We discuss the ups and downs of how to pursue and partner in high-quality care: so if you're a consumer, staff member, board member or bureaucrat - NHS will have something for you! And if you have a leadership role in a human services organisation, NHD will help you enact it!
When you've had a listen we'd be happy to hear your thoughts and suggestions on the NHD website so we can make it as useful as possible for you and your role - so leave us a comment or a question on the podcast website and let us know if you'd like us to address something in a future episode.
Getting Results with The Strategic Quality System
In 2014, Mercy Health set out to reinvigorate quality and safety. Following a series of workshops facilitated by Cathy and using the Strategic Quality Management System, we were able to clearly and meaningfully define our vision, goals and objectives for safe and quality care for patients at Mercy Health. Fast forwarding three years later, our quality framework has been embedded into many aspects of the business – indicator dashboards, quality improvement, decision-making, priority setting, compliance systems – and the list goes on.
Has it been an easy road? Absolutely not! Are we where we want to be? Absolutely not! We have made amazing headway though on our quality and safety journey and are really proud of how far our systems, processes and culture has come in such a short time. The best thing is that we have not lost our momentum, and our passion and enthusiasm is stronger than ever because of the staff engagement we have achieved along the way. We owe our success to the strong framework that was developed under Cathy’s leadership – it always brings us back to purpose and is built on solid, meaningful principles that resonate!
Filomena Ciaveralla, Quality & Safety Director, Mercy Health Services