Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - you'll find a tool, video or information to help you right here.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
New QualityTalks: Glenda Gorrie.
In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018.
What she didn't expect was to be diagnosed with pancreatic cancer.
In this two-part conversation, we roam around her encounters with the health system, observing the 'person-centred care' aspects through the lens of Glenda's long clinical and policy-making experience with improving healthcare safety and quality.
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available in paperback, ebook - and the new audiobook!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here and listen to Chapter One of the audiobook here.
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation.
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Getting Results with The Strategic Quality System
I engaged Cathy Balding to guide and advise me, our board, executive and quality team on creating a quality and safety framework that was meaningful and attainable to all our employees. I have found over the years that we have made quality and safety an enigma by using terms such as ‘person centred care, KPIs, PDSA, sentinel events, short notice survey’, the list goes on.
To the nurse, doctor or allied health clinician at the bedside, in clinic or out in the community, what does all this mean every day when delivering care? Quality then becomes what the quality unit does - and it gets really busy when we have to do this thing called ‘accreditation.’ My vision as the Chief Executive was to have every single person working or volunteering in our organisation understand how their role improves the quality of care and experience of all the people attending our services. Through Cathy’s strategic quality system we have taken over 1200 staff through a process of how they can contribute to ‘Peninsula Care’ which is ‘safe, effective, personal and connected.’
Our staff now know how they make the difference at the point of care, whether it be our kitchen team, our support services, nurses, doctors - all our staff. We continue on the journey of embedding our framework and processes within daily practice so we are ready at any time for what was once that ‘accreditation’ enigma to be feared. We are now “accreditation ready” every day.
Felicity Topp, CEO, Peninsula Health