Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - you'll find a tool, video or information to help you right here.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here.
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation. We discuss the ups and downs of how to pursue and partner in high-quality care: so if you're a consumer, staff member, board member or bureaucrat - NHS will have something for you! And if you have a leadership role in a human services organisation, NHD will help you enact it!
When you've had a listen we'd be happy to hear your thoughts and suggestions on the NHD website so we can make it as useful as possible for you and your role - so leave us a comment or a question on the podcast website - or a rating on iTunes - and let us know if you'd like us to address something in a future episode that would help you.
LOOKING FOR THE MONTHLY QUALITYNEWS BULLETIN SIGN UP?
You'll find it by clicking on the 'Free Quality System Assessment Tool' button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month.
Getting Results with The Strategic Quality System
Just a quick email to let you know how much I appreciate your 'Quality Max' online course: 'Lead a strategic quality governance system', which is proving to be a great learning and development tool for our Clinical Governance team. The sessions prompt lots of valuable discussions as well as generating ideas about activities and strategies we would like to implement. The whole Clinical Governance Team participates in the sessions, including the administration officers, and it has really helped us to identify and develop each and every person’s role in the quality and safety agenda. Thank you for developing such a valuable resource.
Kathy Stapley, Director Clinical Governance, Addiction and Mental Health Services, Metro South Health