Creating Great Care with Great Quality Systems
Make quality and clinical governance make sense - and create great care in the process.
I specialise in developing and implementing quality and clinical governance systems in health, aged care and human services that ‘make quality make sense'. If you're setting up a new system or enhancing an existing one - across an organisation, a department or a service - you'll find a resource to help you here! My books, videos, interviews, tools and podcast are all aimed at one thing: helping you to help others create consistently great care.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, designed to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
My free 'LEEDIT' short course is here!
Ever thought you were leading people towards great care - but when you turned around there was no-one there? We all know that feeling! Most QI cycle tools don't help: they lead you through the process steps but are light on with the people steps required to energise people about change. Sharpen up your leadership skills with the LEEDIT five top tips for engaging people in every step of the improvement cycle. Don't just work towards great care - LEEDIT!
'Hi Cathy, finished your 6 part LEEDIT course today and loved it. It may even replace my current PDCA guidance!' - Audrey Ellis, Quality Manager, Link Health and Community.
More info about the course
Access the free course
The Point of Care: how one leader took a health service from ordinary to extraordinary. Best practice tools and lessons are told in a fictional story applicable to health, aged care and community services. Now available in paperback, ebook - and the new audiobook! See the drop down 'products' menu above for details.
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Jones and Cathy Balding. NHD is a podcast about improving, exploring, understanding and getting on with safety and quality governance, improvement and creation across acute, aged and community services.
LOOKING FOR THE MONTHLY QUALITYNEWS BULLETIN SIGN UP?
You'll find it by clicking on the 'Free Quality System Assessment Tool' button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month.
How can we help?
Getting Results with The Strategic Quality System
The strategic quality system model has helped Silver Chain Group reinvigorate our core belief that the client is at the centre of everything we do. It complemented, put structure around, and aligned strongly with our values. Cathy’s passion, humour and energy has taken us on experiential journey; mapping out our steps to ensuring world’s best care, every person, every time.
Michelle Noort, Executive General Manager, Silver Chain Group (National Home and Aged Care Services)