Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - you'll find a tool, video or information to help you right here.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’ Read more...
Join the QualityNews email list to receive regular tools and tips on the latest quality, safety and governance issues - and receive my free quality system assessment tool. I look forward to you joining the thousands of people committed to going beyond compliance to creating greatness with their consumers!
Dr Cathy Balding, FCHSM, GAICD
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here.
The NHD Podcast
We’re back! – with another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation. We discuss the ups and downs of how to pursue and partner in high-quality care: so if you're a consumer, staff member, board member or bureaucrat - NHS will have something for you! And if you have a leadership role in a human services organisation, NHD will help you enact it!
When you've had a listen we'd be happy to hear your thoughts and suggestions on the NHD website so we can make it as useful as possible for you and your role - so leave us a comment or a question on the podcast website - or a rating on iTunes - and let us know if you'd like us to address something in a future episode that would help you.
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You'll find it by clicking on the free 'Quality System Assessment Tool' button above - you'll receive the tool when you sign up to receive the latest tips and info on creating great care, every month.
Getting Results with The Strategic Quality System
Ambulance Victoria is on a journey introducing the strategic quality model, that we call AV Best Care, across our service. AV Best Care provides the framework for delivering high quality care. It:
- Defines what Best Care means for our patients – for us we have communicated this in a Patient Care Commitment as part of our strategic plan as our promise to patients and the community;
- Engages our paramedics and other front line staff and with indirect-care staff about how we each contribute to continually improving the quality and safety of patient experiences; and
- Is led from the Board and Executive and throughout line management to ensure our systems and clinical governance pillars are robust and protect our staff and our patients, to deliver better outcomes.
It makes sense to us. It is our purpose and reason for being, and focuses all parts of our organisation on delivering a caring, safe, effective and connected experience to every patient, every time.
Nicola Reinders, Executive Director Quality and Patient Experience, Ambulance Victoria