Creating Great Care with Great Quality Systems
Make quality make sense - and create great care in the process.
I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'. Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service - the strategic quality system strips away the jargon and fads to apply a practical, common sense approach to defining and achieving consistently high quality care.
The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: ‘how can we create great care for every person, every time?’
The SQS model helps boards, executives, department heads, quality managers and clinicians to lead their organisations and align their services around achieving the great point of care experiences they want for their consumers and staff - and to be known for. And it can help you do that too! My website is full of my best training, tools and tips, all aimed at helping you lead your care to greatness.
Dr Cathy Balding, FCHSM, GAICD
New book - The Point of Care: how one leader took a health service from ordinary to extraordinary. Now available!
If you need a break from reading reports, minutes and articles, take some time out and enjoy this fictional tale about a health service with six months to break out of their mediocre results and achieve something great with their consumers. Find out more here.
The NHD Podcast
We’re back! – for another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones.
NHD is a podcast about improving, exploring, understanding and getting on with health and human services' safety and quality governance, improvement and creation. We discuss the ups and downs of how to pursue and partner in high-quality care: so if you're a consumer, staff member, board member or bureaucrat - NHS will have something for you! And if you have a leadership role in a human services organisation, NHD will help you enact it!
When you've had a listen we'd be happy to hear your thoughts and suggestions on the NHD website so we can make it as useful as possible for you and your role - so leave us a comment or a question on the podcast website and let us know if you'd like us to address something in a future episode.
Getting Results with The Strategic Quality System
The strategic quality system model has helped Silver Chain Group reinvigorate our core belief that the client is at the centre of everything we do. It complemented, put structure around, and aligned strongly with our values. Cathy’s passion, humour and energy has taken us on experiential journey; mapping out our steps to ensuring world’s best care, every person, every time.
Michelle Noort, Executive General Manager, Silver Chain Group (National Home and Aged Care Services)