The Will and Skill Change Model
Change is an ongoing challenge in the world of creating quality care. But too often, change doesn't work, or doesn't stick, and you're back to square one having wasted time, energy and resources for little gain - and annoyed a whole lot of people in the process! This is because we usually focus on the project management side of change - the tasks required for things to be done differently - and forget that people also need to make a mindset change in order to support the change to be successfully implemented. I developed the 'Will and Skill' change model to address both of these key change components in one change process.