Creating Great Care in Complex Systems Resource List

Helpful information for creating safety and quality in complex systems

Amalberti, R, Vincent, C, Auroy, Y and de Saint Maurice G (2006) Violations and Migrations in Health Care: A Framework for Understanding and Management. Qual Saf Health Care. December 15 (Suppl 1):i66–i71. (Accessed November 2010)

Balding C (2015) Leading a strategic quality governance system online course.

Balding C (2012) '5 Essential Skills for 21st Century Quality Managers.'  InTech Open Access

Balding C (2011) The Strategic Quality Manager:  A Handbook for Navigating Quality Roles in Health and Aged Care.  Arcade Custom, Melbourne.  Available as a handbook or ebook from:

Dekker S (2011) Drift Into Failure – From Hunting Broken Components to Understanding Complex Systems. Ashgate Publishing Company, UK

Flin R, O’Connor P, Crichton M (2008) Safety at the Sharp End – A Guide to Non-Technical Skills. Ashgate Publishing, UK

Lillrank P, Liukko M (2004) Standard, routine and non-routine processes in healthcare.  International Journal of Health Care Quality Assurance; 2004; 17, 1; ABI/INFORM Global pg. 39

Meadows DH (2008) Thinking in Systems – A Primer. Sustainability Institute, USA

NHS (2016) Developing people, Improving care. a national framework for action on improvement and leadership development in NHS funded services. NHS, UK.

NZ Health Quality and Safety Commission (2016) From knowledge to action: a framework for building qulaity and safety capability in the NZ health system. (Health Q&S Commission, NZ.

Plsek P, Wilson T (2001) Complexity Leadership and Management in Healthcare Organisations. BMJ, 323, no.7315, pp. 746–49

Weick KE, Sutcliffe KM (2007) Managing the Unexpected. John Wiley and Sons Inc, USA