Creating Great Care in Complex Systems Resource List
Helpful information for creating safety and quality in complex systems
Amalberti, R, Vincent, C, Auroy, Y and de Saint Maurice G (2006) Violations and Migrations in Health Care: A Framework for Understanding and Management. Qual Saf Health Care. December 15 (Suppl 1):i66–i71. (Accessed November 2010)
Balding C (2015) Leading a strategic quality governance system online course.
Balding C (2012) '5 Essential Skills for 21st Century Quality Managers.' InTech Open Access
Balding C (2011) The Strategic Quality Manager: A Handbook for Navigating Quality Roles in Health and Aged Care. Arcade Custom, Melbourne. Available as a handbook or ebook from: www.cathybalding.com
Dekker S (2011) Drift Into Failure – From Hunting Broken Components to Understanding Complex Systems. Ashgate Publishing Company, UK
Flin R, O’Connor P, Crichton M (2008) Safety at the Sharp End – A Guide to Non-Technical Skills. Ashgate Publishing, UK
Lillrank P, Liukko M (2004) Standard, routine and non-routine processes in healthcare. International Journal of Health Care Quality Assurance; 2004; 17, 1; ABI/INFORM Global pg. 39
Meadows DH (2008) Thinking in Systems – A Primer. Sustainability Institute, USA
NHS (2016) Developing people, Improving care. a national framework for action on improvement and leadership development in NHS funded services. NHS, UK.
NZ Health Quality and Safety Commission (2016) From knowledge to action: a framework for building qulaity and safety capability in the NZ health system. (Health Q&S Commission, NZ.
Plsek P, Wilson T (2001) Complexity Leadership and Management in Healthcare Organisations. BMJ, 323, no.7315, pp. 746–49
Weick KE, Sutcliffe KM (2007) Managing the Unexpected. John Wiley and Sons Inc, USA