Whether you're a seasoned professional or just starting on your quality 'path', this is the website for you if you want to make quality make sense - and create great care.

I specialise in developing and implementing quality and clinical governance systems in human services that ‘make quality make sense', by stripping away the jargon and fads surrounding quality systems to deliver a practical, common sense approach to improving quality.

The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: how can we create great care for every person, every time?’

The SQS model helps boards, executives, quality managers and clinicians align their organisations around achieving the great point of care experiences they want for their consumers and staff.  I support organisations to implement the model through face to face workshops, online courses and my books: The Strategic Quality Manager Handbook, and Create a Great Quality System in Six Months Blueprint.  

I'm committed to enhancing the ‘Quality Intelligence’ of all who work in health, aged and community services, and you'll find a wide range of useful free tools, interviews with quality leaders and training on my website to help you further develop yours!


Dr Cathy Balding, FCHSM, GAICD

What's New?


In 2013 Mel Wityk and her team on the Geriatric Evaluation and Management Ward at Western Health decided that enough was enough. There would be no new pressure injuries for their consumers.  After many false starts, they achieved 525 days without a PI. I thought this interview would be about preventing pressure injuries - but it ended up being a lesson in sustained front line leadership.  Listen here.



My new research on why quality systems can distract from, rather than support, high quality care.



'Lead a Strategic Quality System that makes a real difference to consumers': watch this three part workshop with Western Health on their implementation of the strategic quality model, including staff engagement, lessons learned and implementation tips. 


Enter your name and email address to receive 'QualityNews'

QualityNews is a free monthly bulletin, full of information designed to support Quality System Leaders and Managers to create Great Consumer Experiences.

Staff engagement in improvement a challenge?  

We discuss this a lot in QualityNews- including tools and tips to help motivate and engage. Want a little extra help? 

Enter your name and email below to receive QualityNews - and you'll also receive my 'Four Cs' Staff Commitment Model: a framework showing the key ingredients required to empower staff to engage with and drive change and improvement.

QualityNews tackles a different improvement-related topic every month, such as staff engagement and empowerment for change, consumer participation, the challenge of change and effectively communicating your message.  It includes the latest research, experience and practical hints and tips for anyone involved in leading and creating great consumer experiences.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

Join the QualityNews Community! To receive the free QualityNews Newsletter each month, and gain immediate access to my DKRS staff empowerment model, enter your name and email address in the boxes above.

The Strategic Quality System Model

The Strategic Quality System Model is the foundation of creating great care, and the basis of my books, training and consulting.  Based on the latest research and real world experience, it supports boards, managers, quality system managers and clinicians to make sense of quality and clinical governance; by defining and guiding the purpose, people and pillars of quality systems that create and sustain great care. 

Watch me explain the SQS Model here.



Master the Basics with Qualityclass.

Qualityclass is the online education and training arm of Qualityworks. 

Qualityclass courses and videos are designed to help you 'master the basics' of effective quality governance and improvement systems that create great care and make a real difference for your consumers.

'Lead a Strategic Quality Governance System' Qualityclass is a seven module, online training course that equips you to lead a strategic quality governance system that aligns your whole organisation around creating great care with your consumers at point of care.  

'Qualityclass Minis' are short, free training videos and interviews that teach key quality system leadership and implementation concepts so you can build your great care system on a solid foundation.

Face to face training is also available at Qualityworks Consulting.



Practical perspectives and experience on what makes a great quality system tick: how to lead, engage staff, create great care and make a difference.

1. QUALITYNEWS: Sign up for my free monthly bulletin

Enter your name and email address in the box on the right of this page to receive monthly information (and a copy of my 'Four C's' Staff Engagement Model) about a current quality and clinical/quality governance topic, and periodic free 'mini Qualityclass' training. 

2.  QUALITYTALKS: Interviews on leading great care

A series of interviews with leaders committed to great care.    Whether it's telling their leadership story, or practical instructions on how to set and achieve goals for great care, this is The Why, What and How of really making a difference, from a variety of perspectives.

3. QUALITYTOOLS: A selection of practical tools, tips, research and resources to enhance your quality system effectiveness.

Includes the SQS model and an example of implementation, quality system maturity scale, presentations, templates, checklists and tips, and much more... including my research on effective quality systems and the Ten Leadership Practices for Great Care.



Both available hard copy or e-book. Purchase a 'Create a Great Quality System' or 'The Strategic Quality Manager' or buy both together as the 'Total Quality System Solution Pack' and save 15% on the total price.


'Hi Cathy, I am currently reading through your two books, the Strategic Quality Manager and Create a Great Quality System. They are fantastic!...and have been a godsend in helping me make sense of a great framework and approach. I am following your suggested processes which make so much sense.'

Anita Fisher, Senior Manager Quality and Practice, Northcott.

CGQS Blueprint

Create a Great Quality System In Six Months Blueprint

You need a Great Quality System to create Great Care...and now, here's the blueprint to help you to do just that. (Download a preview using the link below.)

Create a Great Quality System In Six Months  is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. Read more and purchase in hard copy or e-book here.


Balding-Cathy_Create-A-Great-Quality-System-In-Six-Months_ebook_SAMPLE.pdf Balding-Cathy_Create-A-Great-Quality-System-In-Six-Months_ebook_SAMPLE.pdf (1008kB)

SQM Handbook

The Strategic Quality Manager Handbook

The Strategic Quality Manager Handbook is written for quality system managers – and those managing quality managers – to help develop their roles to be more effective – and satisfying.  

This is the book I wish I'd had when starting out! 

Read more and purchase the Strategic Quality Manager Handbook hard copy or e-book here


buy now


Making quality make sense - face to face!

Qualityworks is my consulting arm that exists to help health, aged, community and human service organisations fulfil their potential for creating great care with their consumers.

If you're looking for something practical, motivating and lively on governance and improvement for your conference, workshop or forum -that's what we do!  Contact us here.

Check out the Qualityclass Minis for a sneak preview to see if we can help you liven up your next quality-related event! 


Women Who Care: Creating Great Care - Everywhere

If you're into learning and discussion with other like minded women...come along to a Women Who Care event!  I founded WWC with Veronica Strachan to provide a forum for women in the caring professions where they can learn, discuss, share the burdens and celebrate the successes - and in the process, create even greater care!  

Find out more about WWC events here.