Whether you're a seasoned professional or just starting on your quality leadership 'path', this is the website for you if you want to make quality make sense - and create great care in the process.

I specialise in developing and implementing quality systems in health and human services that ‘make quality make sense'.  Whether it's setting up a new system or enhancing an exisiting one - across an organisation, a department or a service -  the strategic quality system strips away the jargon and fads to apply a practical, common sense approach to defining and achieving consistently high quality care.

The cornerstone of my work is a unique and simple strategic quality system (SQS) model, developed over many years of research and real-world experience, to answer one key question: how can we create great care for every person, every time?’

The SQS model helps boards, executives, department heads, quality managers and clinicians align their services around achieving the great point of care experiences they want for their consumers and staff.  I support people to implement the model through face to face workshops, online courses and my books: The Strategic Quality Manager Handbook, and Create a Great Quality System in Six Months Blueprint.  

I'm also committed to enhancing the ‘Quality Intelligence’ of all who work in health, aged and community services, and you'll find a wide range of useful free tools, interviews with quality leaders and training on my website to help you further develop yours!


Dr Cathy Balding, FCHSM, GAICD

What's New?

NEW QUALITYTALKS INTERVIEW with Maree Cameron PSM, recently retired from a long and distinguished career in the Victorian Public Service, overseeing residential aged care quality.   Where does she see the industry going from here?  What are the key priorities and risks?  And as a bonus, she also talks about her experience as a patient in the acute health system over the past few years.  What does a quality specialist see when looking at healthcare as a patient?  Listen here


The GREAT Care Model.  Let's make care and services GREAT in 2018!  Check out my update on exactly what that looks like every day.  After many years research, and trialing different approaches to defining high quality care in a way that lights up those who create and lead it, this is where I've landed.



My new research on why quality systems can distract from, rather than support, high quality care.






QualityNews is a free monthly bulletin, full of information and training designed to support boards, executives, quality system leaders and managers to focus their quality and clinical governance systems on making a difference where it counts: at point of care.

When you subscribe to QualityNews,  you'll receive my quality systems quiz to test your quality intelligence!  And, because I know that staff engagement in improvement is a big challenge,  you'll also receive my 'Four C's' staff engagement and empowerment model.  

QualityNews will help you enhance your 'quality intelligence' and build the quality literacy of your team and organisation, by tackling a different governance and  improvement-related topic every month.  QualityNews is also where I give you the heads up on upcoming new materials on my website, and periodic free training videos.

Join the QualityNews Community of like-minded people, striving to create great care for and with consumers. To receive the free QualityNews Newsletter each month, and access to the quiz and my DKRS staff empowerment model, enter your name and email address in the boxes above.

The Strategic Quality System Model

The Strategic Quality System Model is the foundation of creating great care, and the basis of my books, training and consulting.  Based on the latest research and real world experience, it supports boards, managers, quality system managers and clinicians to make sense of quality and clinical governance; by defining and guiding the purpose, people and pillars of quality systems that create and sustain great care. 

Watch me explain the SQS Model here, and read testimonials from individuals and organisations on how the SQS inspired and guided them to pursue great care with their consumers here.




Master the Basics with Qualityclass.

Qualityclass is the online education and training arm of Qualityworks. 

Qualityclass courses and videos are designed to help you 'master the basics' of effective quality governance and improvement systems that create great care and make a real difference for your consumers.  

'Qualityclass Minis' are short, free training videos and interviews that teach key quality system leadership and implementation concepts so you can build your great care system on a solid foundation.

Face to face training is also available at Qualityworks Consulting.




Practical perspectives and experience on what makes a great quality system tick: how to lead, engage staff, create great care and make a difference.

1. QUALITYNEWS: Sign up for my free monthly bulletin

Enter your name and email address in the box on the right of this page to receive monthly information (and a copy of my 'Four C's' Staff Engagement Model) about a current quality and clinical/quality governance topic, and periodic free 'mini Qualityclass' training. 

2.  QUALITYTALKS: Interviews on leading great care

A series of interviews with leaders committed to great care.    Whether it's telling their leadership story, or practical instructions on how to set and achieve goals for great care, this is The Why, What and How of really making a difference, from a variety of perspectives.

3. QUALITYTOOLS: A selection of practical tools, tips, research and resources to enhance your quality system effectiveness.

Includes the SQS model and an example of implementation, quality system maturity scale, presentations, templates, checklists and tips, and much more... including my research on effective quality systems and the Ten Leadership Practices for Great Care.




Both available hard copy or e-book. Purchase a 'Create a Great Quality System' or 'The Strategic Quality Manager' or buy both together as the 'Total Quality System Solution Pack' and save 15% on the total price.


'Hi Cathy, I am currently reading through your two books, the Strategic Quality Manager and Create a Great Quality System. They are fantastic!...and have been a godsend in helping me make sense of a great framework and approach. I am following your suggested processes which make so much sense.'

Anita Fisher, Senior Manager Quality and Practice, Northcott.



CGQS Blueprint

Create a Great Quality System In Six Months Blueprint

You need a Great Quality System to create Great Care...and now, here's the blueprint to help you to do just that. (Download a preview using the link below.)

Create a Great Quality System In Six Months  is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. Read more and purchase in hard copy or e-book here.


Balding-Cathy_Create-A-Great-Quality-System-In-Six-Months_ebook_SAMPLE.pdf Balding-Cathy_Create-A-Great-Quality-System-In-Six-Months_ebook_SAMPLE.pdf (1008kB)

SQM Handbook

The Strategic Quality Manager Handbook

The Strategic Quality Manager Handbook is written for quality system managers – and those managing quality managers – to help develop their roles to be more effective – and satisfying.  

This is the book I wish I'd had when starting out! 

Read more and purchase the Strategic Quality Manager Handbook hard copy or e-book here



buy now


Making quality make sense - face to face!

Qualityworks is my consulting arm that exists to help health, aged, community and human service organisations fulfil their potential for creating great care with their consumers.

If you're looking for something practical, motivating and lively on governance and improvement for your conference, workshop or forum -that's what we do!  Contact us here.

Check out the Qualityclass Minis for a sneak preview to see if we can help you liven up your next quality-related event! 



Women Who Care: Creating Great Care - Everywhere

If you're into learning and discussion with other like minded women...come along to a Women Who Care event!  I founded WWC with Veronica Strachan to provide a forum for women in the caring professions where they can learn, discuss, share the burdens and celebrate the successes - and in the process, create even greater care!  

Find out more about WWC events here.