Qualityclass is the education and training arm of Qualityworks.

This is the page for learning about and purchasing 'Lead a Strategic Quality System' online course and where you log into the Qualityclass when you've purchased.

To purchase 'Lead a Strategic Quality Governance System' Qualityclass:

Scroll down to  'Add to Cart' below.  (We recommend you test the technology prior to purchase by viewing a test module.)

For more information about Lead a Strategic Quality Governance System Qualityclass, see below for access and content details, and FAQs that address common questions.

If you've already purchased a Qualityclass Max Online Course:

Login using the box on the right side of this page to access the online modules. (Whoever purchased the Qualityclass on behalf of your organisation will have the login details.)

If you're after my free 'Qualityclass Minis' training videos, they're available on the 'Qualityclass Minis' drop down menu above.

Bought the Lead a Strategic Quality Governance Qualityclass? Access your modules here

Thankyou for purchasing Qualityclass: Lead a Strategic Quality Governance System!

I hope it helps you and your organisation to implement more consumer-focused, strategic quality governance that makes a real difference every day.

Click here to access the Qualityclass Members Page where you’ll find the links to a welcome video and each of the seven modules; the pdf slides and participant workbooks for each module and Implementation Guide. 

Please note that you will require your organisation's email and password to enter the Members Page: these have been chosen by the person purchasing this Qualityclass on behalf of the organisation, so please contact your CEOs office or Quality Manager if you don’t have these details. We ask that you don’t share the password with people outside your organisation.



Already a member of the Qualityclass Program? Login now to access the modules.



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What is Qualityclass?


Qualityclass online and face to face training products are designed to equip Boards, Executives, Leaders, Quality System Managers and Teams with straightforward strategic quality governance knowledge and skills.  Based on my 'strategic quality system', the material is about mastering the basics of practical governance systems - that achieve real results and great experiences for - and with - consumers.

'Qualityclass Max'  courses comprise online modules to equip you with the skills and tools you need to master the basics of great quality systems, and are available for purchase. 

'Qualityclass Minis' are free training videos and interviews on key components of strategic, consumer-focused quality systems.

Purchase 'Lead a Strategic Quality Governance System' Qualityclass here

The Lead a Strategic Quality Governance System QualityClass online course helps you master the basics of leading a strategic quality governance system that focuses all your governance and improvement work on creating great experiences with your consumers at point of care. It builds a roadmap for implementation in your organisation and defines and explains key governance roles for boards, executives, leaders and quality teams.  

The seven modules provide over three hours of contemporary, best practice material, delivered via videoed narrated slide shows.  This means you and your organisation can access it as many times as you like; as a home study course, for workshops and meetings or as part of your induction and orientation - using the different modules to meet each learning or refresher need. It's an efficient and easy way to get up to speed on contemporary clinical governance - and stay there!

(See FAQs below for more detail.)

Once you've clicked 'Add to Cart' below, you can elect to pay via electronic funds transfer or credit card. Please note that we use the PayPal payment system for credit card purchases, but you do NOT need a PayPal account to pay by credit card, you just pay in the usual way; there are no extra charges or logins required.

Please note: Have an email address and your preferred password ready when purchasing, as these are required to set up your Qualityclass account. You'll receive an email after your payment is received by us, with a link to the login page.   If you pay via credit card, you should receive this as soon as the payment has been approved; if paying via direct debit/EFT, you'll receive the email with an access link to the login page when we're notified that payment has been received.

Please leave a few minutes between payment and logging in as there can sometimes be a short time lag with the payment being registered and access to the system.

Disclaimer: Qualityworks takes no responsibility for the IT and internet capability of your organisation.  Please watch the test module before purchase to ensure it plays correctly with your internet connection and on the computers and devices your organisation will use to access it. We do not provide refunds associated with the IT capability of your organisation to access online video.


$397.00 (inc GST)

NOTE: If you have already purchased this program, login to view

Lead a Strategic Quality Governance System Qualityclass FAQs


Learn more about 'Lead a Strategic Quality Governance System' here, and purchase by clicking on 'Add to Cart' above.  

Important things to know about this Qualityclass:

This Qualityclass is presented as a series of videoed, narrated PowerPoint presentations.  Once purchased, the material is available to your organisation for viewing as many times as you wish.

We recommend you test the technology before purchase.  Click here for a test Qualityclass module, to get a feel for the type and presentation of material included, to access more information about this Qualityclass, and to ensure the technology works well in your organisation. (Please note, this is not an actual Qualityclass module, but gives an example of the content, style and technology of the Leading a Strategic Quality Governance System modules.)

As part of the purchase process, you'll be asked to nominate an email address and password; these will be the information required for  you and your organisation to access the program, so choose something easy to remember, keep a note of it and store it somewhere it can be shared with those in your organisation who'll want to access the program.

Here's some frequently asked question about this Qualityclass that should help you decide if it's right for you and your organisation:

How much does Lead a Strategic Quality Governance System (LSQGS) Qualityclass cost?

  • $397 (incl GST) for Seven Modules, including a standalone Overview Module, of videoed, narrated Powerpoint presentation, covering over three hours of best practice content on leading a strategic quality governance system.  You only need to pay for one Qualityclass and it can be used by your whole organisation.

Who is it for?

  • Boards, Executives and Quality Managers/Teams of acute, community or aged care organisations wishing to better ‘master the basics’ of quality governance, and how to implement a more strategic approach to providing safe, high quality services, based on best practice from high performing human service organisations.  It’s all about realising the potential of your organisation.

What do we get in the LSQGS Qualityclass online video training?

  • Online access to three hours of quality governance training, structured into seven separate, interdependent modules.  This is delivered as a narrated PowerPoint video training pack, with an associated PDF slide workbook.  The content covers the why, what and how of quality governance, and makes up a roadmap for developing and leading an effective quality governance system.  The modules include discussion and action points and quizzes for you to reflect on your current situation and test your new knowledge.  Access to the modules is provided via web links that are emailed to whoever purchases the pack.


What does LSQG Qualityclass cover?

The LSQGS Qualityclass helps you master the basics of a strategic quality governance system, builds a roadmap for implementation in your organisation and defines and explains key governance roles for boards, executives, leaders and quality teams.  

The seven modules provide over three hours of contemporary, best practice material, delivered via narrated slide shows, covering:

Overview: a standalone module that covers strategic governance system basics and the 'news headlines' from Modules 1-6

Module 1: Understand the benefits and components of a strategic quality (or clinical) governance system.

Module 2: Identify your quality governance current status: strengths and gaps.

Module 3: Determine what you want your quality governance system to achieve.

Module 4: Drive accountability and action to make a positive difference at point of care and service, for and with your consumers.

Module 5: Monitor and support progress through effective reporting and response.

Module 6: Review the success and effectiveness of the quality governance system.

PDF slide workbooks and my Strategic Quality System Implementation Overview document are included; these can be downloaded and printed for use with the module slides.

Do we get anything else with our purchase?

  • Yes!  As well as the seven modules of videoed and narrated Powerpoint training, you receive:
    • A pdf copy of the slides and a pdf ‘Participants Workbook’ copy of the slides with some of the content missing, that can be downloaded and printed for participants can fill in the blanks as they watch and learn.
    • A pdf copy of my ‘Strategic Quality System Implementation Overview’ document.

Is access time-limited?

  • No! – once you purchase this Qualityclass it’s yours to watch each module as many times as you like.  For example, you could use it in Board meetings to prompt discussion and planning, for training or orientation sessions, or as a home study course for a new executive or board member, where they can work through it at their own pace. Each module is standalone, so if someone is knowledgeable in some aspects, and has a particular interest in learning more about others, they can focus on those without having to watch every module.

Where can we use the link to view the presentations - and what technology do we need?

  • You can view the presentation anywhere that you can access my website to log into the Qualityclass membership page.  For example, you can email the link or web address to another campus, or to a board member’s home. Please note that you'll need the email address and password, created when this Qualityclass is purchased, to access the membership page.
  • The only technical requirement is access to the internet and a computer or device capable of playing video and audio.  Slide clarity, and video and sound quality are related to the speed and stability of the internet connection used.
  • We recommend you try a test module to make sure it plays correctly with your internet connection. 
  • We do ask that you don’t email the link, or share your password, outside of the board and staff members of your organisation, as purchase covers use in your organisation only.

What if it doesn’t meet my organisation’s needs?

  • We’re confident that the content will help you enhance your current quality governance understanding and system, so we offer a money back promise. Contact us via the Contact tab above within 30 days of your purchase if this Qualityclass doesn’t meet your organisation’s needs for strategic quality governance training, and we’ll refund your purchase price and discontinue your access to the program.

Qualityclass in Action


Feedback on Qualityclass Max 'Lead a Strategic Quality Governance System' from Metro South (Queensland) Mental Health, Alcohol and Drugs Services:

Hi Cathy, Just a quick email to let you know how much I appreciate your Quality Max online course which is proving to be a great learning and development tool for our Clinical Governance team. The sessions prompt lots of valuable discussions as well as generating ideas about activities and strategies we would like to implement. The whole Clinical Governance Team participates in the sessions, including the administration officers, and it has really helped us to identify and develop each and every person’s role in the quality and safety agenda.

Thank you for developing such a valuable resource.

Kathy Stapley

Director, Clinical Governance
Metro South Addiction & Mental Health Services, Metro South Health

Thanks Kathy!

Rochester and Elmore District Health  (REDHS) share their experience of working with Qualityclass:

Lynn Wolfe, Quality Manager, sent me this photo and asked if i was proud - was I ever!  This is exactly what Qualityclass is designed for - getting groups together to work through, discuss, learn, and think about their organisations: where they are and where they'd like to go.

Lynn wrote:

At our March meeting we decided to have a hard look at the committee and define goals etc.,  I wasn’t sure, at that point, how best to go about it.  We had been considering purchasing the Qualityclass Max program anyway, but after your presentation at Bendigo re committees, I was convinced that it would be a positive move.  I thought this would form a great basis for our review. Our CEO approved and the DCS came on board. We came up with an agenda to maximise our time with videos and workbooks interchanged along the way. 

We requested that members watch (at a minimum) the Introduction and Overview videos and then Module 1 if they had time (only gave them a week!). On the night we went through Modules 2 and 3 and started Module 4. At our September meeting we intend to do the data collecting/reporting module.

Everyone commented that they  felt that we got a lot out of it and facilitated a structured review that we could tailor to suit our committee. Board members and Executive team members particularly liked the questions that were posed, to aid in reflection.

The REDHS Board members said:  

"Modules provided an opportunity for board discussion and reflection about how well our processes are going and what could be improved"

"Good examples particularly emphasising the need for language that lay people can relate to"

'At the BOM we relayed to the others what a great opportunity it was with the tutorials and the discussions it created.'

'Thanks again Lynn for facilitating such a great concept - I got a lot out of it.'