Qualityworks Consulting

Strategic Quality System training, facilitation, development, implementation 


Qualityworks Consulting: Helping human services organisations create great care

Qualityworks P/L is an Australian based consultancy, specialising in the development and evaluation of quality and governance systems and plans,  professional development and support for quality managers and facilitation of debate and discussion on healthcare quality issues.

Qualityworks uses the proven Strategic Quality System Model to quickly and easily define the great consumer experience your organisation wants to provide, and the people and processes required to achieve it.  We assist organisations to develop their capability for sustained safety and quality performance through shared purpose, robust governance, strategic quality planning and enhanced staff and quality manager participation. 

Qualityworks draws on over 20 years’ experience,  taking a practical, first principles approach to improving quality that minimises jargon and maximises engagement, understanding and implementation in the complex healthcare environment.  

Qualityworks Services

Working with quality and healthcare professionals

  • Mentoring and coaching
  • Professional development and training
  • Learning sets and support networks for managers and quality managers

Providing education and facilitating discussion

  • Quality and clinical governance education and training for governing bodies, managers, quality managers and staff
  • Seminar and conference presentations
  • Facilitating seminar and conference panels, debates and discussions on quality, safety and standards

Collaborating with health services and policymakers for improvement

  • Using the Strategic Quality System Model to develop and implement strategic quality plans and systems for engaging staff in improving safety and quality and enhancing the consumer experience
  • Review of national standards
  • Accreditation readiness analysis and preparation
  • Develop and implement standards and measures
  • Review and develop quality and governance frameworks
  • Evaluate the effectiveness of quality systems and improvement activities
  • Develop quality and governance – related policy.

Read more about Qualityworks here or contact Cathy Balding for enquiries and further information.


Sign up here to receive 'QualityNews'

QualityNews is a free monthly bulletin, full of information designed to support Quality System Leaders and Managers to create Great Consumer Experiences.


Staff engagement in improvement a challenge?  

We discuss this a lot in QualityNews- including tools and tips to help motivate and engage. Want a little extra help? 

Enter your name and email below to receive QualityNews - and you'll also receive my 'Four Cs' Staff Commitment Model: a framework showing the key ingredients required to empower staff to engage with and drive change and improvement.

'I love reading the newsletter from Qualityworks. The information allows the team to reflect on and question why and what we are doing. It challenges us to focus on how we can consistently provide high quality and safe care to every person and ensure that the person is central to all decision making.'  Catherine Morley, CEO, NW Rural Health Service.

QualityNews tackles a different improvement-related topic, such as staff engagement and empowerment for change, each month, including the latest research, initiatives and practical hints and tips for anyone involved in leading and creating great consumer experiences.  

Lots of quality food for thought for over a thousand subscribers dedicated to making a real difference for their consumers.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

Join the QualityNews Community! To receive the free QualityNews Newsletter each month, and gain immediate access to my DKRS staff empowerment model, enter your name and email address in the boxes above.

A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!