The Strategic Quality Manager: A Handbook for Navigating Quality Management Roles in Health and Aged Care


Balding's extensive policy and practice knolwedge and experience in healthcare quality management authoritatively underpin this thoroughly researched guide.

The book's accessible language and friendly tone make it a pleasure to read...its inherent practicality will potentially extend beyond quality a wider audience of healthcare managers and professionals who are accountable for undertaking or overseeing quality-related functions.' A/Professor Kerin Robinson, Australian Health Information Management Interchange, 2012.

Order your hard copy of the Strategic Quality Manager here.

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  It is not necessary to have a Pay Pal account to pay by credit card.  When making your payment, please print the confirmation page as this is your proof of purchase and receipt.

If you elect to pay via direct deposit using the bank details on the order page, your book will be shipped as soon as we receive notification that the funds have been deposited in the Qualityworks account.

Price: $49.50

Postage and Handling: $5.50 within Australia; $11 International

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Allow 1-2 weeks for book delivery in Australia and 2-3 weeks for book delivery outside Australia.

All prices in Australian dollars and include GST.

Published by Arcade Custom,  Australia.  ISBN: 978-0-98717-141-2

Order 5 or more copies of the SQM and you will receive a discounted book rate of only $44.00 per copy.

Click here if you would prefer to purchase the e-book version.

Price: $49.50




QualityNews is a free monthly bulletin, full of information and training designed to support boards, executives, quality system leaders and managers to focus their quality and clinical governance systems on making a difference where it counts: at point of care.

When you subscribe to QualityNews,  you'll receive my quality systems quiz to test your quality intelligence!  And, because I know that staff engagement in improvement is a big challenge,  you'll also receive my 'Four C's' staff engagement and empowerment model.  

QualityNews will help you enhance your 'quality intelligence' and build the quality literacy of your team and organisation, by tackling a different governance and  improvement-related topic every month.  QualityNews is also where I give you the heads up on upcoming new materials on my website, and periodic free training videos.

Join the QualityNews Community of like-minded people, striving to create great care for and with consumers. To receive the free QualityNews Newsletter each month, and access to the quiz and my DKRS staff empowerment model, enter your name and email address in the boxes above.

A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!