‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’
Often quality publications provide a great deal of theory but not much in the way of practical application. Cathy's book is a very practical and insightful guide to developing a great quality system.
It is strongly reflective of an author who is in touch with the workings of a health service and the type of approach to quality and safe patient care that will engage staff and benefit patients.
We would strongly recommend its use to support the development of not only a practical model for a quality system but a really well thought out and meaningful model for ongoing review and improvement of quality, safe patient care. Western Health, Melbourne
This book is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. Click on 'Add to Cart' below to make your purchase.
The strategic quality system blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’.
It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets.
Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account. (It is not necessary to have a Pay Pal account to pay by credit card.)
If you elect to pay via direct deposit using the bank details on the order page, your book will be shipped as soon as we receive notification that the funds have been deposited in the Qualityworks account.
CGQS hard copy price: $38.50 plus postage and handling:
- $5.50 within Australia
- $11 International
When making your Pay Pal payment, please print the confirmation page as this is your proof of purchase and receipt. If paying by direct deposit, you will receive a payment confirmation/receipt when your payment is received in our account.
Please allow 1-2 weeks for book delivery in Australia and 2-3 weeks for delivery outside Australia.
All prices in Australian dollars and include GST.
Published by Qualityworks, Australia. ISBN: 978-0-9923044-0-9 Click on 'Add to Cart' below to make your purchase.
Order 5 or more copies of the CGQS and you will receive discounted book rate of only $33.00 per copy.
Click here if you would prefer to purchase the CGQS e-book version.
Total Quality System Solution Pack
Looking for a Total Quality System Solution that gives you the Why, What and How To of Quality Systems and Roles in one pack? Click here to purchase the Strategic Quality Manager and Create a Great Quality System In Six Months together and get a 15% discount off the total price!
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