The Strategic Quality Manager: A Handbook for Navigating Quality Management Roles in Health and Aged Care


Balding's extensive policy and practice knolwedge and experience in healthcare quality management authoritatively underpin this thoroughly researched guide.

The book's accessible language and friendly tone make it a pleasure to read...its inherent practicality will potentially extend beyond quality a wider audience of healthcare managers and professionals who are accountable for undertaking or overseeing quality-related functions.' A/Professor Kerin Robinson, Australian Health Information Management Interchange, 2012.

Order your hard copy of the Strategic Quality Manager here.

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  It is not necessary to have a Pay Pal account to pay by credit card.  When making your payment, please print the confirmation page as this is your proof of purchase and receipt.

If you elect to pay via direct deposit using the bank details on the order page, your book will be shipped as soon as we receive notification that the funds have been deposited in the Qualityworks account.

Price: $49.50

Postage and Handling: $5.50 within Australia; $11 International

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Allow 1-2 weeks for book delivery in Australia and 2-3 weeks for book delivery outside Australia.

All prices in Australian dollars and include GST.

Published by Arcade Custom,  Australia.  ISBN: 978-0-98717-141-2

Order 5 or more copies of the SQM and you will receive a discounted book rate of only $44.00 per copy.

Click here if you would prefer to purchase the e-book version.

Price: $49.50


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Staff engagement in improvement a challenge?  

We discuss this a lot in QualityNews- including tools and tips to help motivate and engage. Want a little extra help? 

Enter your name and email below to receive QualityNews - and you'll also receive my 'Four Cs' Staff Commitment Model: a framework showing the key ingredients required to empower staff to engage with and drive change and improvement.

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QualityNews tackles a different improvement-related topic, such as staff engagement and empowerment for change, each month, including the latest research, initiatives and practical hints and tips for anyone involved in leading and creating great consumer experiences.  

Lots of quality food for thought for over a thousand subscribers dedicated to making a real difference for their consumers.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

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A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!