Michelle Noort, Executive General Manager, Silver Chain Group (National Home and Aged Care Services)

The strategic quality system model has helped Silver Chain Group reinvigorate our core belief that the client is at the centre of everything we do. It complemented, put structure around, and aligned strongly with our values. Cathy’s passion, humour and energy has taken us on experiential journey; mapping out our steps to ensuring world’s best care, every person, every time.