In Qualityclass Minis - I teach!  Best practice and practical - these are short Qualityclass training videos and interviews to help you quickly master the basics of key aspects of strategic quality management.  And they're free!

Qualityclass Minis describe the key concepts, and Qualityclass Max (Online courses available for purchase) provide the depth, hints and tools to help you master, enact and implement these concepts with skill to make a real difference for your consumers.

New videos and interviews are added at regular intervals; subscribe to my free QualityNews newsletter to be notified of new material as soon as it's available.


Qualityclass Minis: Videos

Lead a Strategic Quality System to create great care for your consumers: workshop with Western Health Service on their implementation of the SQS model: quality for the real world!

50 mins across three parts: Part 1  Part 2  Part 3


Clinical Governance in Health Services: does it make a difference?  Interview for La Trobe University, 2016.  Watch here


Change plus Improvement = the 'Four Ds' model, available here


NSQHS Standard 1: Leadership and Committees that make a difference: watch here


'Why QI Needs Womens Smarts' available here  


'Three essential components of a strategic quality system' available here


Secrets of effective quality governance reporting here


The path to high performance - and how to get on it! - available here


Quality Guru Animated videos:

Amy Ace, Quality Manager, consults the Quality Guru for advice on quality planning, staff buy-in and the secrets of great quality managers in these short, fun, animated videos, available here

Qualityclass Minis: Podcast


I've started a podcast! 'No Harm Done' is where Cathy Jones (National Manager Quality & Compliance, Healthscope) and I chew the quality, safety and clinical governance fat; exploring issues, reviewing articles, tackling the tough questions - and having some fun in the process.  It's aimed at anyone in health and human services charged with leading and improving the quality and safety of the care your organisation provides.

Listen to or download 'No Harm Done' here. When you've had a listen we'd be happy to hear your thoughts and suggestions so we can make it as useful as possible for you and your role - so leave us a comment or a question on the podcast website and let us know if you'd like us to address something in a future episode.

Qualityclass Minis: Interviews

QualityTalks: audio interviews that explore leadership for safety and quality in health, aged and community care.

Nicola Reinders, ED of Quality and Patient Experience, and her team at Ambulance Victoria explain how they're using the strategic quality system to achieve consistently high quality care across a state-wide organisation.  What does it take to get everyone on the same page and wanting to provide a consistent standard of care?  AV is in the process of finding out! Listen here.

Maree Cameron PSM, recently retired from a long and distinguished career in the Victorian Public Service, overseeing residential aged care quality.   Where does she see the industry going from here?  What are the key priorities and risks?  And as a bonus, she also talks about her experience as a patient in the acute health system over the past few years.  What does a quality specialist see when looking at healthcare as a patient?  

Mel Wityk, the Nurse Unit Manager of the Geriatric Evaluation and Management Ward at Western Health knows what it takes to lead a team towards a 'moonshot' goal. 525 days without a new PI later, she knows a lot more about preventing PIs - and about sustainable leadership. Their goal was zero pressure injuries, but the leadership lessons apply to any goal you're trying to achieve.

Julie Warnock, an organisational psychologist who teaches leadership in healthcare, reflects on her experience of healthcare leadership - as a patient at the end of 2015. What does leadership and clinical governance look like from the other side of the bed?  What's really important?

Jacque Phillips, CEO of Numurkah District Health Service discusses leadership in times of crisis. In 2012 devastating floods caused the evacuation of her hospital.  What did she learn about leadership - when it really counts?

Dr Michael Walsh, CEO of Cabrini Health has been a champion of safety and quality in Australia and other countries at health service, state and national levels for over two decades.  In this interview, I try to get to the bottom of what drives him as a safety and quality leader, where we've come from on the quality journey - and where we're going.