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'QualityBites' is a selection of posts from my monthly QNews bulletin.  If you'd like to receive QNews in your inbox every month, click on 'Free Quality Assessment Tool' above.

Four excerpts from 'The Point of Care' book...

What happens when a new CEO is given 6 months to fix a health service riddled with quality problems?  Drawing on my first two 'technical' books, my research into effective quality systems and many years in the quality and clinical governance trenches, this 'business fiction' tells the story of one CEO's quest to take a health service from ordinary to extraordinary.  But not everyone wants to go with her... 

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When we hear what we wish we hadn't

Recently on a plane I pricked up my ears to this conversation  – roughly paraphrased – going on behind me:

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