Total Quality System Solution Pack (hard copy)

The Total Quality System Solution Pack: Create a Great Quality System is the perfect implementation partner to my first book ‘The Strategic Quality Manager Handbook’. Click on 'Add to Cart' below.

SQM explains the ‘What and Why’; CGQS describes the ‘How To’.  Together they provide the framework and information required to build sustainable, effective quality systems and roles that get real results.

Purchase the Handbook and Blueprint together for $77.00  -15% off the total price.

Postage and handling: Australia $7.50; International $15.00

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  (It is not necessary to have a Pay Pal account to pay by credit card.) 

If you elect to pay via direct deposit using the bank details on the order page, your book will be shipped as soon as we receive notification that the funds have been deposited in the Qualityworks account.

When making your Pay Pal  payment, please print the confirmation page as this is your proof of purchase and receipt. If paying by direct deposit, you will receive a payment confirmation/receipt when your payment is received in our account.

Please allow 1-2 weeks for book delivery in Australia and 2-3 weeks for delivery outside Australia.

QualityNews Newsletter

If you would like to be added to the newsletter list, to receive monthly quality-related updates, articles and links to useful tools and information, please add your name and email list to the QualityNews box in the right hand column of this page.

Price: $77.00


Total Quality System Solution Pack (E-Book)

The Total Quality System Solution Pack: Create a Great Quality System is the perfect implementation partner to my first book ‘The Strategic Quality Manager Handbook’. Click on 'Add to Cart' below.

SQM explains the ‘What and Why’; CGQS describes the ‘How To’.  Together they provide the framework and information required to build sustainable, effective quality systems and roles that get real results.

Price for both SQM and CGQS ebooks:  $55.00 -  15% off the total price.

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  (It is not necessary to have a Pay Pal account to pay by credit card.) 

If you elect to pay via direct deposit, using the bank details on the order page, we will send your email link as soon as we receive notification that the funds have been deposited in the Qualityworks account.

When making your Pay Pal  payment, please print the confirmation page as this is your proof of purchase and receipt. If paying by direct deposit, you will receive a payment confirmation/receipt when your payment is received in our account. 

Please allow 1-2 business days to receive the ebook link. 

QualityNews Newsletter

If you would like to be added to the newsletter list, to receive monthly quality-related updates, articles and links to useful tools and information, please add your name and email list to the QualityNews  box in the right hand column of this page.


Price: $55.00


Total Quality System Solution Pack

Quality Pro Communique

A monthly Newsletter for Quality Managers

The newsletter briefly discusses a different improvement-related topic each month, including the latest information and practical hints and tips for quality managers.

To receive the free SQM Newsletter, enter your name and email address below:

Take a look at previous editions on the Tips, Tools & Links page

Catch up with my latest open access publication:

Five Essential Skills for 21st Century Quality Professionals in Health and Human Service Organisations

Available for FREE by clicking here.