Terms, Conditions, and Technical Requirements

By submitting an expression of interest you indicate that you agree to the following terms and conditions and that your IT systems meet the requirements for participation as listed below.

Terms and Conditions

Your privacy is our priority and we will never share your information with anyone.

Every effort will be made to arrange dates and times to suit participants participating in webinars and online coaching. At least 24 hours notice must be given of inability to attend a session and another session will be offered at no extra cost for up to two notifications of inability to attend with at least 24 hours notice by email to baldingcathy@gmail.com Notification of an inability to attend with less than 24 hours notice will result in forfeit of that session. No cash refunds will be given.

Reminder emails will be sent 48 hours prior to the session, but it is the responsibility of each participant to log in for the session itself.

We will do our utmost to ensure that web based sessions run smoothly and to our service delivery standards. We will offer you another session or refund your registration fees if you are not able to join a webinar or you exit early due to a technical fault at our end during our service delivery. If you are claiming a refund for not being able to access our service, you must contact our support team immediately (ie during the webinar) you discover the fault and our team must have a reasonable opportunity to rectify the fault.

We will not offer another session or refund registration fees for the following:

  • If you contact us after the webinar to advise that you were unable to access the service
  • If you use faulty/outdated/slow equipment or your equipment/technology fails for any reason whatsoever
  • If you have provided us incorrect or inaccurate information
  • If you have missed your session ie: wrong day, date, time, too busy etc
  • If you decide to leave the webinar session early
  • Or any other reason beyond proven technical fault at the service provider end.


Terms Conditions and IT Requirements


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Lots of quality food for thought for over a thousand subscribers dedicated to making a real difference for their consumers.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

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A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!