SQS Testimonials and Feedback

Perspectives on how the Qualityworks Strategic Quality System is assisting individuals and health and aged care organisations to change the way they pursue high quality with their consumers at point of care and service delivery.


Metro South Addiction & Mental Health Services 

Just a quick email to let you know how much I appreciate your 'Quality Max' online course: 'Lead a strategic quality governance system', which is proving to be a great learning and development tool for our Clinical Governance team. The sessions prompt lots of valuable discussions as well as generating ideas about activities and strategies we would like to implement. The whole Clinical Governance Team participates in the sessions, including the administration officers, and it has really helped us to identify and develop each and every person’s role in the quality and safety agenda. Thank you for developing such a valuable resource.

Kathy Stapley, Director Clinical Governance, Addiction and Mental Health Services, Metro South Health

Women's and Children's Health Care Network SA

Our safety and quality 'movement' has already started with great discussion at our recent peak S and Q forum. We are co-designing our strategy with staff from all levels and exec sponsorship, with consumers, supported from the top. We will be jargon free and focus on what matters to those who receive our care, and those who provide it at the critical and personal interface. It's the hearts and minds stuff - you set the scene at WCHN with the exercise where we had to imagine our loved one in a foreign hospital. Thanks for helping us on our journey!

Naomi Dwyer, CEO, WCHN South Australia

Kyneton District Health, Victoria

'The strategic quality system model (translated at KDH as 'Best Care') gives me a vehicle for talking about quality to managers and staff without getting overly academic or task focused, and for explaining how the pieces fit together: staff characteristics, governance systems and measures.'

Maree Cuddihy, CEO Kyneton District Health (Winner, Small Health Service of the Year Award, Victorian Public Healthcare Awards, 2017) 






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QualityNews is a free monthly bulletin, full of information designed to support Quality System Leaders and Managers to create Great Consumer Experiences.

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QualityNews tackles a different improvement-related topic every month, such as staff engagement and empowerment for change, consumer participation, the challenge of change and effectively communicating your message.  It includes the latest research, experience and practical hints and tips for anyone involved in leading and creating great consumer experiences.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

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A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!