In Qualityclass Minis - I teach! Best practice and practical - these are short Qualityclass training videos and interviews to help you quickly master the basics of key aspects of strategic quality management. And they're free!
Qualityclass Minis describe the key concepts, and Qualityclass Max (available for purchase - see the Qualityclass tab) provide the depth, hints and tools to help you master, enact and implement these concepts with skill to make a real difference for your consumers.
New videos and interviews are added at regular intervals; subscribe to my free QualityNews newsletter to be notified of new material as soon as it's available.
Lead a Strategic Quality System to create great care for your consumers: workshop with Western Health Service on their implementation of the SQS model: quality for the real world!
Clinical Governance in Health Services: does it make a difference? Interview for La Trobe University, 2016. Watch here
Change plus Improvement = the 'Four Ds' model, available here.
NSQHS Standard 1: Leadership and Committees that make a difference: watch here
'Why QI Needs Womens Smarts' available here
'Three essential components of a strategic quality system' available here
Secrets of effective quality governance reporting here.
The path to high performance - and how to get on it! - available here.
Quality Guru Animated videos:
Amy Ace, Quality Manager, consults the Quality Guru for advice on quality planning, staff buy-in and the secrets of great quality managers in these short, fun, animated videos, available here
QualityTalks: interviews that explore leadership for safety and quality in health, aged and community care.
Implementing the strategic quality system at Western Health
As the Director of Strategy and Planning at Western Health, and the former Director of Quality and Safety, Alison Rule played a major role in designing and rolling out the SQS. Her observations on what they've learned and achieved in the process are invaluable to anyone considering a more strategic approach to quality governance and improvement. Watch and listen here
QualityTalks audio interviews on leadership for safety and quality (hear them here)
Julie Warnock, an organisational psychologist who teaches leadership in healthcare, reflects on her experience of healthcare leadership - as a patient at the end of 2015. What does leadership and clinical governance look like from the other side of the bed? What's really important?
Jacque Phillips, CEO of Numurkah District Health Service discusses leadership in times of crisis. In 2012 devastating floods caused the evacuation of her hospital. What did she learn about leadership - when it really counts?
Dr Michael Walsh, CEO of Cabrini Health has been a champion of safety and quality in Australia and other countries at health service, state and national levels for over two decades. In this interview, I try to get to the bottom of what drives him as a safety and quality leader, where we've come from on the quality journey - and where we're going.