The Strategic Quality Manager e-book

Order your copy of the Strategic Quality Manager e-book here.  Please allow 1-2 days after payment is processed to receive your download link.

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  It is not necessary to have a Pay Pal account to pay by credit card.  When making your payment, please print the confirmation page as this is your proof of purchase and receipt.

If you elect to pay via direct deposit using the bank details on the order page, your book link will be emailed to you as soon as we receive notification that the funds have been deposited in the Qualityworks account.

Please note that you will be automatically added to the QPC newsletter subscribers' list if you purchase the SQM e-book via Pay Pal; please click on 'unsubscribe' on the first newsletter you receive if you do not wish to receive it on an ongoing basis. 

Ebook price: $38.50. All prices are in Australian Dollars and include GST.

Click here to purchase a hard copy of the Strategic Quality Manager


Price: $38.50


SQM E-Book Purchase

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QualityNews is a free monthly bulletin, full of information designed to support Quality System Leaders and Managers to Create Great Consumer Experiences.

 

Staff engagment in improvement a challenge?  

We discuss this a lot in QualityNews- including tools and tips to help motivate and engage. Want a little extra help? 

Enter your name and email below to receive QualityNews - and you'll also receive my 'Four Cs' Staff Commitment Model: a framework showing the key ingredients required to empower staff to engage with and drive change and improvement.

 

'I love reading the newsletter from Qualityworks. The information allows the team to reflect on and question why and what we are doing. It challenges us to focus on how we can consistently provide high quality and safe care to every person and ensure that the person is central to all decision making.'  Catherine Morley, CEO, NW Rural Health Service.

QualityNews tackles a different improvement-related topic, such as staff engagement and empowerment for change, each month, including the latest research, initiatives and practical hints and tips for anyone involved in leading and creating great consumer experiences.  

Lots of quality food for thought for over a thousand subscribers dedicated to making a real difference for their consumers.  QualityNews is also where I give you the heads up on upcoming new materials on my website and occasional free training videos.

Take a look at Edition 1 under the Tools Tips and Links - QualityNews Signup - tab.

Join the QualityNews Community! To receive the free QualityNews Newsletter each month, and gain immediate access to my DKRS staff empowerment model, enter your name and email address in the boxes above.

A selection of what you'll find on SQM.

  • Create a Great Quality System In Six Months Blueprint and The Strategic Quality Manager Handbook (also in ebook.)  SQM is the What and Why of improving healthcare quality; it defines the quality manager role, shows how to develop it to a strategic level and describes the most important components of the QM toolbox. CGQS is the 'How To'  that takes the information in SQM and applies it to a step by step blueprint for developing an effective quality system.  Both together create the Total Quality System Blueprint.
  • Qualityclass is the home of Qualityworks online and face to face training.
  • The Quality Pro Program is where you'll find handy tools, tips and links.  All of these resources have been selected because they are clear and practical, and based on research or experience from credible sources. Don't reinvent the wheel!  
  • My free book chapter '5 Essential Skills for 21st Century Quality Managers'; and, for Australian Quality Managers, tips and information on meeting the National Safety and Quality Health Service Standards also found under Tools, Tips and Links
  • QualityNews is the free monthly email newsletter, tackling a different Quality related topic every month.
  • Qualityworks Consulting where you'll find information on services available through Cathy's consulting business.

New material is added at regular intervals - visit often to check out new information  - and get your dose of QM support!