What's on SQM this month?
Welcome to the SQM website: to all involved in quality, compliance, systems improvement, leadership and innovation in health and aged care.
(If you're a regular visitor, see 'What's on SQM?' this month for the latest additions.)
If you answered 'yes!' to any of these, you've come to the right place!
This site was developed because I looked for information that would support me in my quality manager role - and help me to support others in their quality management and leadership roles. I couldn't find any.
Working in healthcare quality for over two decades, as a quality manager, policy maker, executive and consultant, I've been involved with hundreds of quality managers - most of whom needed specific support, advice and information at least once in their careers. Healthcare managers and executives also seek information to assist in recruiting and developing their quality managers. This can be hard to find. There's plenty of information around about managing quality and risk, but hardly anything about developing and managing the quality/risk/governance role. We now know a lot about what works and doesn't in healthcare quality - and yet I constantly see quality managers reinventing wheels and experiencing the same frustrations and challenges.
Why 'Strategic Quality Management'? Because too many quality and governance systems in healthcare are still add ons, rather than essential components of the service. At one end of the spectrum, a quality system can just be a set of activities to get a service through accreditation; at the other end it is part of an organisation's strategic vision and the vehicle for creating a great consumer experience.
The SQM website is the place to find information about how to turn your quality system into a strategic driver that achieves tangible benefits for staff and consumers; and to get some support for developing, enhancing and enjoying the challenging, important and rewarding quality role. This is the website about creating great care - the one I wish I'd had access to when I was starting out!
Dr Cathy Balding.
The Strategic Quality Manager Handbook
The Strategic Quality Manager Handbook, ebook or audio CD contains information for quality managers – and those managing quality managers – to help develop their roles to be more effective – and satisfying. Available in hard copy and e-book, with a one hour summary of the key points available on audio CD or MP3.
'With Chapter One I already feel understood and inspired and am setting about reviewing the quality system and pulling a clearer framework together. Thanks...' (Rural Hospital Quality Manager.)
'This very comprehensive and informative book... fills a gap in the contemporary resources available...and it will be a wonderful guide for current and aspirant quality managers. Balding's extensive policy and practice knolwedge and experience in healthcare quality management authoritatively underpin this thoroughly researched guide.' (Kerin Robinson, Head Department of Health Information Management, La Trobe University.)buy now
Quality Pro Communique
A monthly Newsletter to support Quality Managers and Leaders to Create Great Care.
The newsletter briefly discusses a different improvement-related topic each month, including the latest information and practical hints and tips for anyone involved in creating great care. Take a look at Edition 1 under the Quality Pro Program - Communique Signup - tab.
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What you will find on SQM.
New material is added at regular intervals - visit often to check out new information - and get your dose of QM support.