Create a Great Quality System Purchase E-Book

‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’  To purchase, click on 'Add to Cart' below.

This book is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time.

The Strategic Quality System blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’.

It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets.

Please allow 1-2 days after payment is processed to receive your download link.

Payment may be made by direct deposit, credit card via Pay Pal, or your Pay Pal account.  It is not necessary to have a Pay Pal account to pay by credit card.  When making your payment, please print the confirmation page as this is your proof of purchase and receipt.

If you elect to pay via direct deposit using the bank details on the order page, your book link will be emailed to you as soon as we receive notification that the funds have been deposited in the Qualityworks account.

Ebook price: $27.50. All prices are in Australian Dollars and include GST. To purchase, click on 'Add to Cart' below.

Click here if you would prefer to purchase CGQS  hard copy

When making your Pay Pal  payment, please print the confirmation page as this is your proof of purchase and receipt. If paying by direct deposit, you will receive a payment confirmation/receipt when your payment is received in our account.

Total Quality System Solution Pack

Looking for a Total Quality System Solution that gives you the Why, What and How To of Quality Systems and Roles in one pack?  Click here to purchase the Strategic Quality Manager and Create a Great Quality System In Six Months Blueprint ebooks together and get a 15% discount off the total price!

QualityNews newsletter

If you would like to be added to the newsletter list, to receive monthly quality-related updates, articles and links to useful tools and information, please add your name and email list to the QualityNews box in the right hand column of this page.


Price: $27.50


CGQS E-Book Purchase

Quality Pro Communique

A monthly Newsletter for Quality Managers

The newsletter briefly discusses a different improvement-related topic each month, including the latest information and practical hints and tips for quality managers.

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Take a look at previous editions on the Tips, Tools & Links page

Catch up with my latest open access publication:

Five Essential Skills for 21st Century Quality Professionals in Health and Human Service Organisations

Available for FREE by clicking here.